Question 1

How do live captioning and/or transcription work?

Accepted Answer

The captioner or transcriber, typically working remotely, will listen in to the meeting or event through a platform such as Zoom, Teams, Skype, or another platform. Text/captions will stream back to the user either through the platform or on a web-based link in real time with virtually no delay. Captions/text can be viewed on a large screen in the venue or on a user's laptop, tablet or mobile device, or both, depending on your requirements.

Question 2

Do you use human captioners and transcribers or is this AI?

Accepted Answer

We use only experienced, certified live CART captioners and qualified TypeWell transcribers to provide our caption and transcription services. We have a large network of captioners and transcribers throughout the United States.

Question 3

How do I set up service?

Accepted Answer

Please email us at office@qualitycaptionsusa.com with the details of your event. 
We'll need the following information: 
 • your name and contact info
 • the date
 • beginning time and expected end time of your event
 • the platform you are using (Zoom, Teams, YouTube, etc.)
 • where to send the invoice.

Once we have this information we'll follow up to confirm and add your event to our calendar. 
If services are recurring, such as a college class, please specify the days of the recurrence.

Don’t hesitate to call us at (240) 726-6224 if you have any questions.

Question 4

How much advance notice do you need to set up service?

Accepted Answer

The more notice the better, but we’ve been known to secure coverage with 20 minutes notice!

Question 5

How are CART and TypeWell different from Automatic Speech Recognition?

Accepted Answer

CART captioning is different from automatic speech recognition (ASR), which is often used in media, social channels, and videoconferencing apps. ASR can't provide the same level of accuracy as CART captioning for accessibility purposes.
See our page about why human captions are better than ASR

Question 6

What are the differences between CART and TypeWell?

Accepted Answer

CART captioning is a word-for-word (verbatim) service. CART writers are trained to write up to 260 words per minute with 98% accuracy. The words appear almost instantaneously. TypeWell transcribers provide a meaning-for-meaning translation of the spoken text. They typically listen to the thought or phrase of the speaker before they start transcribing, much like an ASL interpreter. The transcriber conveys the entire meaning of the speaker, but makes the text more concise, and leaves out meaningless words, repetitive phrases, etc.

Question 7

Do you offer a volume discount?

Accepted Answer

Yes! With a minimum of 10 billable hours per week, we offer a volume discount.

Question 8

Do you provide captions in foreign languages?

Accepted Answer

For live CART captioning, we can provide captioning in Spanish if the spoken words are in Spanish.

Questions? Need a quote?

Questions?
Need a quote?